Featured reviews for Waukesha
My Optician Sarah was very kind and helpful. She made the remote exam quick and easy, even with technical issues. She assisted me in picking out a pair of glasses based on what my insurance covered, and didn't pressure me to buy something I couldn't afford. I would have no problem coming back to this location.
August 2022
What a great experience at this location. They have a teledoc system and my technician Kristine was extremely helpful and knowledgeable navigating us through the process. The doctors online were great too! Kristine made the visit easy and was a pleasure to work with.. She even played into my giggles today and was patient with me as I tried to calm... read more
What a great experience at this location. They have a teledoc system and my technician Kristine was extremely helpful and knowledgeable navigating us through the process. The doctors online were great too! Kristine made the visit easy and was a pleasure to work with.. She even played into my giggles today and was patient with me as I tried to calm my nervous energy. Thank you for a great experience. I promise to be faithful with future eye care!
September 2022
Google reviews of Wisconsin Vision in Waukesha
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Mary Rehn
5 stars on Google
Great experience! Easy scheduling! They were able to get me in quickly and I didn't have to wait months for an appointment like some other places. Dr. Osborne and Katie were awesome! Definitely recommend this location for great care.
K. K. Sene
5 stars on Google
Kristine helped me repair the rubber piece on my glasses beyond my expectations. The glasses were like brand new when I received them, and the repair was super fast. She is a true glasses surgeon and very personable. 5 stars !
Tim Kinley
5 stars on Google
Terri welcomed me immediately to see if she could help. As I needed adjustment on a new pair of glasses and an older pair as well, she put her skills to work adjustment after adjustment. Katie just finished up with another customer and jumped right in to assist Terri. Both did an outstanding job and I’m very pleased with the adjustments made to both pair of glasses. I will definitely be going back to Wisconsin Vision on Sunset Dr.
Justin & Jenny Krohn
5 stars on Google
I have been a patient at this location for quite some time and always have had a good experience here. All the staff have always been friendly and helpful. I just want to specifically mention how much we appreciate your optician, Kristine. I have worked with her multiple times and she has gone above and beyond with each visit. She is always friendly, knowledgeable, and helpful. Our latest encounter with Kristine, my daughter was doing a contact lens class. After my daughters hour class was up and she still wasn't able to get her contacts in, Kristine offered to work with her just a little longer. A short time later my daughter was able to get her contacts in and was so happy! My daughter and I appreciated her extra time, patience, advice, and enthusiasm!
Amanda Uihlein
5 stars on Google
Appointment went great. They got me into my appointment on time so there was no waiting past my appointment time which was great! Kristine helped me out afterwards and had so many frame options waiting for me when I was done with my exam. She helped me figure out what worked for me and my budget best even if it meant constantly going back and forth in the system. She was so patient with me.
Cathy Kueht
5 stars on Google
I was very pleased with Kristine's personal assistance today in selecting a just right pair of glasses. She was kind, courteous and took lots of time to help me out. She clearly cares about each person. Thank you!
Josh Rinka
5 stars on Google
Kristine was extremely helpful, both with the searching and purchasing of my friends new glasses!! She was extremely nice and had a beautiful smile that made my day!!
Abby Haldeman
5 stars on Google
Kristine H. provided me with a fantastic experience! She assisted with me with picking out frames, took into consideration my likes and needs, explained pricing and was very friendly/easy to talk to. She was very respectful and polite. I have no complaints!
Vanesa Orozco
5 stars on Google
Kristine H. was super helpful and helped me pick the right pair of glasses. She also took the time to educate and inform me of all my options. Great atmosphere and everyone was super nice as well. (:
Karen
5 stars on Google
This was my first time going to Wisconsin Vision on Sunset Ave. to get pricing for a new prescription. Katie was very knowledgeable and took the time to answer my questions about my prescription, checked my insurance and did not rush me through the process. Katie measured my eyes to make sure my glasses were ok to use and I ended up purchasing through Wisconsin Vision. Excellent customer service and would highly recommend Katie. They also have a large selection of frames to chose from.
karlie ramos
5 stars on Google
I am new to glasses and contacts and wanted to check out a large selection of frames. Walked into Wisconsin vision and found just that! Not only do they have a great variety of frames but also have wonderful staff. Kristin approached me as I probably looked like a deer in headlights not sure where to start or what to look for in a frame. She explained the measurements, helped narrow down some favorites, gave me a break down of my insurance, and kept the process smooth! Kristin, thank you again for all of your help! I am looking forward to picking up those cute lucky brand glasses :)
Amy Butterfield
5 stars on Google
Micah and Katie did a great job helping me with my glasses I thought I had broken. They cleaned them up nicely and asked great questions. Katie did an adjustment on a second pair I brought in for back up. Thanks again! Highly recommended!
Santos1300
5 stars on Google
Amazing service! As soon as you open the they welcome you and ask if you need anything. Always willing to help, answer questions and very friendly. Kristine help me find what I was looking for and made sure I was comfortable and happy with everything before I left out the door!!! Highly recommend!!
Brian Maguire
5 stars on Google
My experience with Dr. Osbourne was fantastic. It was reassuring to have the doctor on-site and receive face-to-face care after a year or two of virtual visits. Kristine was a great help in choosing a pair of frames that complemented my face shape and size. She provided valuable advice without pressuring me into making a purchase. We looked through nearly a dozen pair but the shop didn't have the size/style I was looking for. While I did not make a frame purchase, Kristine's assistance was totally awesome and helpful.
Gregory Dylak
5 stars on Google
I had an exceptional experience with Kristine, the Optician who helped me. Her demeanor was patient and helpful in answering all of my questions. I sincerely thought the entire staff to be friendly and considerate, allowing me ample time to pick out frames and fill out forms. However, I did consider the pre exam form to be tedious and too personal.
Daniel Thompson
5 stars on Google
We had a great 1st time experience at Wisconsin Vision. The staff was very nice. Since they had a little down time they took the extra time to fit contacts at our initial appointment instead of making us come back. Very much appreciated Kristine and Terry!
Richard Mollwitz
5 stars on Google
Had a GREAT experience at this location finding glasses! The customer service is impeccable!! Loved working with Kristine and Micah! Very professional and they worked very diligently to find the right glasses for me!! I appreciate everything they did to make my experience special!!❤️
Heather Hansen
5 stars on Google
I had the pleasure of working with Kristine! She was super friendly, kind , easy to chat with. When she told me she has only been doing this for 1 year, I was shocked. Very knowledgeable , ran all the test smoothly, explaining each one. I opted to do tele care - tech and Dr very friendly , ran smooth! Very Easy to pick out glasses, she was honest with my choices. Thanks for the great care!
Judy Rusk
5 stars on Google
Kristine Hornak and Terri were both great. Terri is new and training but she was doing great. Kristine went above and beyond! She is amazing! I’ve never been to a mostly virtual eye exam but it was a new experience. Kristine even asked to fix the arms on my old glasses before I left. 😍 I have to go back for a contact fitting once they come in and to order new glasses. But definitely will be going back. Kristine and Terri were both great.
Hannah Williams
5 stars on Google
Kristine was so helpful and caring. She was friendly and made me feel very comfortable! The doctor was also kind and informative!
Alfredo Garcia
5 stars on Google
Went in to have glasses serviced. Got me a d my son in and adjusted, tighten all the screws and changed out the nose pads for a more comfortable softer set. Kristin was our servicer and did a great job. Also has great taste in classic rock music.
Laurie Schubert
5 stars on Google
Kristine was really helpful and knowledgeable with assisting me find new eyeglasses. I appreciated her patience as I tried on lots of frames. She had really good tips to help me find the best frames and seemed to care about making sure my existing eyeglasses were serving me properly. I would highly recommend going to Kristine at the Waukesha location on Sunset DR.
Jessica Schmalz
5 stars on Google
First off I love this location. Everyone is usually very helpful. I stopped in today to pick up my sons glasses and Kristine helped us out. She was amazing! Super friendly and great with my son. I was also picking out some new frames and I love that she came over to help me. It was so nice to have someone give honest advice. I also love that she was grabbing other colors/frames that she thought would look good on me. All around it was a very pleasant experience. I never leave reviews but she’s deserves to have someone say how great of a job she is doing.
raquel Schumacher
5 stars on Google
I had previously gone to a Stanton Vision and was disappointed. I went to Wisconsin v Vision and found it to be so much better! They preformed more eye tests and where so much more thorough. The optician, Kristine Hornak was fantastic! Knowledgeable, extremely helpful and friendly. Helped me navigate my insurance issues and was able to get the most from my benefits due to her knowledge. She went above and beyond. Thank you Kristine. I have found my forever vision center!
Mary Grosskreutz
5 stars on Google
This is a great place with awesome staff, Kristine was over the top with customer service, I told her if I’m ever having a bad day, I’m coming to hang out with her and her team. From the Dr who was very knowledgeable answered all my questions, never rushed me, and made me feel like I was his only patient. Can’t say enough about Kristine she is definitely a gem, a definite asset to Wisconsin Vision. Thank you Dr and Kristine I will definitely be back!
Miranda I
5 stars on Google
I had an absolutely amazing experience. Because I have gas permeable lenses, I could not do the TeleHealth exam and instead had to be seen by the on-site doctor. I am unable to remember his name, but he was very kind and explained everything along the way. I also went to get new glasses, as I haven't updated my frame in at least 7 years. I was pretty much at a loss when it came to choosing what looked good and fit good. I had chosen two frames and wasn't too sure about them. My optician, Kristine H. helped me so much! She asked if I was okay with her picking out some frames and then trying them out. I was, and I told her I really had no idea what I was looking for. She brought over about 10 frames to try out. While I was trying them, she explained about the length of the piece that goes behind the ear, how our pupils should be in the center of the frame and helped me decide which frame would be best for my face. It was truly a great experience.
maggie Lahti
5 stars on Google
Shopping for glasses is something I never look forward to, but Kristine made I trip to Wis. Vision fun and down right enjoyable. She took the time to help me locate a bunch of glasses to try on. She helped me reach out of my normal limited comfort zone and try out some new glass frame designs. I would highly recommend going to the Wisconsin Vision on Sunset. Thank you so much Kristine and the store manager, you made my day.
Jeremy Schultz
5 stars on Google
Went in for my wife who was about to run out of daily contact and asked for a couple days of trial lenses to get her through. Kristine was very helpful and welcomed me to the store as soon as I walked in. She and her co-worker were very busy.She politely said she would be with me as soon as she was done with the patient she was helping. She looked up my wife's script and was able to give me a 5 day supply of trial lenses! Super nice and went out of her way to help. Highly recommend!
Tracy Trensch
5 stars on Google
What a great experience at this location. They have a teledoc system and my technician Kristine was extremely helpful and knowledgeable navigating us through the process. The doctors online were great too! Kristine made the visit easy and was a pleasure to work with.. She even played into my giggles today and was patient with me as I tried to calm my nervous energy. Thank you for a great experience. I promise to be faithful with future eye care!
Teresa Rutz
5 stars on Google
Outstanding experience! Due to issues beyond anyone's control, my I had to wait a little longer than expected for my appointment. Katie K. did a marvelous job of keeping me posted on the status of my appointment and she was very friendly during my waiting time. Katie really wanted to make sure I was happy with my experience and I am very grateful that I was able to work with her. Highly recommend!
John Hahn
4 stars on Google
WV is sort of following a new virtual model: Speaking with an eye doctor is done virtually, and technicians are on site to handle the exam steps. My technician was Kristine, and she did a fine job of explaining each step, performing the eye tests, and submitting the test results and conversing with the doctor (and myself) during our virtual meeting. Looked pretty seamless to me.
Colin H
5 stars on Google
I had gone to Wisconsin vision to repair and replace my nose pad, every department store I went to only had the stick on nose pad which is a temporary fix. Right away as I walked in I went to the nearest person & Kristine was ready to help. I only waited maybe 5 minutes and before I knew it, my glasses were ready with a minor adjustment. Quick and easy she was also very nice. Would recommend & go back anytime glasses or repairs are needed!
Linda Armstrong
5 stars on Google
I would recommend this particular location for the most personal experience. I had a new prescription for glasses and a very pleasant woman named Kristine assisted me. She was very patient, friendly, and extremely helpful! Kristine actually listened to my concerns and took all the time I needed to select the perfect style and fit pair of glasses for me. She didn’t try to push the most expensive pair on me like most places do. I would recommend Wisconsin Vision to everyone and ask for Kristine.
Andy O.
5 stars on Google
My Optician Sarah was very kind and helpful. She made the remote exam quick and easy, even with technical issues. She assisted me in picking out a pair of glasses based on what my insurance covered, and didn't pressure me to buy something I couldn't afford. I would have no problem coming back to this location.
Jerry Webb
5 stars on Google
Kristine has been great to work with. Very patient and caring. Really wanted to make sure I was happy with my new glasses. Not just with how well they worked, but how they looked on me. Very happy after working with Kristine.
Jodi Miller
5 stars on Google
I want to praise this store and shout out an employee who has been extremely helpful my last three purchases (glasses and prescription sunglasses). Victoria J. has helped me each time I've been in that store, and she listens to what I like, offers something different by pulling different frames for me to try, sometimes not what I was even looking at. I wear progressive lenses, and she suggests certain lenses for the work that I do. I even had a pair that the coating was coming off of, and Wisconsin Vision put new lenses in free of charge! I would much rather have a personalized service than going to another eyeglass store that offers "super deals". For me, I have to drive a bit farther than a local store, but it is worth my time and the distance! I have told all my glasses wearing friends & family to check out Wisconsin Vision first!
Anne Hirschfeld
5 stars on Google
The doctor was super thorough with explaining. Kristine was super nice and incredibly helpful when working with me to get my contact order figured out. She explained what she was entering and was incredible to work with.
Jordyn Plymesser
5 stars on Google
I had an appt this past Friday 7/29. The girl who took care of me and did my exam, Kristine, was great! She made me feel comfortable and it wasn't an awkward quiet like it usually can be. She was thorough during each different test and made sure all my questions were answered. She was extremely patient as well!!
Diane Rolbiecki
5 stars on Google
Kristine Hornak was my optician...she was very professional and extremely helpful. She took her time working with me to help choose my frames. Her knowledge of the products was great. I would definitely go back to this location again in the future.
Kyle Kappel
5 stars on Google
I had my first telehealth appointment today. I wasn’t sure what to expect, but Kristine was able to walk me through the steps. She was very helpful, friendly, and patient. I’ve been to other Wisconsin Vision locations before, but will definitely be returning to the Sunset location because of the great customer service.
Mary Grau
5 stars on Google
I was looking for new glasses at Wisconsin Vision on Sunset Avenue in Waukesha yesterday. Wow! What great customer service! Micah was SO helpful assisting me in finding frames I might like. I highly recommend this location!
Sue Muza
5 stars on Google
My mom needed a new pair of glasses. Micah was extremely helpful with getting all of the needed information for the new glasses to make sure they would fit better than her existing pair. He also worked with her to adjust her existing pair to get them fitting better while she waits for the new pair.
Nathan Rabago
5 stars on Google
Had a very great time with my contact class. The employees were very welcoming which made it extremely easy for me to ask question. Thank you Kristine abs Katie!!
Marilyn Henges
5 stars on Google
First time at Wisconsin Vision. Very nice people. Very help full. A large selection of frames to choose from. Thank you Kristine Micah and Katie😀
Michael Anderson
5 stars on Google
Had a great experience! Sarah was very helpful and and answered all questions I asked. I am very happy with the service.
Eileen Langyel
5 stars on Google
I had several tests done as requested by my M.D. The optician who saw me was Micah. He was very professional and polite and knowledgeable. He thoroughly explained each test and performed each efficiently. I would recommend anyone to Wisconsin Vision based on my experience today.
Katrina Senebouttarath
5 stars on Google
I had a great experience here, Micah adjusted my glasses perfectly after I bent them out of shape. Everyone at the store was very welcoming. Katie, Kelly, Sarah, and Kristine were all very nice to me too. Thank you!
jaime zarate
5 stars on Google
Haven’t had my eyes checked in over 3 years and i have to say im glad i went into Wisconsin Vision Waukesha today. Everyone on staff was extremely helpful Micah Goodman helped me throughout the whole process making it the most painless experience ever. Prices are fair and exams are even cheaper. Book your appointment today!!
Brittany Miller
5 stars on Google
I went in looking for new glasses and sunglasses. I am super indecisive in choosing what I want. Victoria and Katie were super helpful and helped me choose the perfect pairs for me. They also were able to adjust my current glasses too while I wait a few weeks for my new ones to come in. Beautiful new building, fun choices in glasses, and kind staff, highly recommend!
ilario cirillo
5 stars on Google
We had an appointment on 4/27/22 & worked with Dr. Kwon who was very engaging, detailed & an awesome eye Doctor. We then worked with Sarah H. who was also excellent with her customer service skills. She asked many important questions & was patient as we picked out our frames. Great Customer Focus at this Waukesha location!
Laura Schreiner
5 stars on Google
Kelly and Katie were fantastic and so patient with me when deciding on what frames I wanted and again when helping make sure the fit was perfect. I also loved the state of the art testing equipment and the efficiency of the virtual visit with the eye doctor. Very high tech and impressive. I’d highly recommend their team for your next pair of glasses!
Anthony Horzewski
5 stars on Google
Booked an appointment with Katie and she took care of everything. Great service, great prices one stop shop for glasses and contacts! Will always return to this wisconsin vision due to the great service. Plus the selection of glasses is great too!
Sean Young
5 stars on Google
Greetings to all!!! In one's life there are journeys taken and mines has brought me to the beautiful ladies at Wisconsin Vision. Every time I've walked in the store I've immediately felt TLCed for by the ladies(and they're aware of who they are 😉). I HIGHLY suggest if you ever need your eyes to be tendered, loved, and cared for then take a trip to WV on Sunset and please tell the ladies Sean aka "Flamboiant" sent you 😀 😊 ❤!!! ✌ out
Lici Lazu
5 stars on Google
I broke my glasses and was long over due for a screening. Friendly and informative staff. They answered all my questions during the exam and testing. When it was time to purchase Katie broke it all down. Can't wait to get my specs!
Paul Stearns
5 stars on Google
I went to the sunset drive store to get my glasses (that I bought at the Silvernail Road store) adjusted. I have bought a couple of pairs of glasses at the Sunset Drive store but opted for the Silvernail Road store because I wanted an “in person” eye exam vs a virtual one. The initial visit was ok but when I went to pick up my new glasses, the guy that sold them to me did a poor job of fitting them to my face. A few days later I went to the Sunset store and Katie and Mican did a great job of getting them to fit properly. Katie explained the number sequence on the frames, and that I should have chose a shorter arm (I will know this the next time). This should have been noticed by my rep at the Silvernail store. I’m going to stick with the Sunset store in the future.
Miranda Fritz
5 stars on Google
Highly recommend this particular location. Had my first eye exam in 3 years here and despite Covid-19 precautions the entire experience was pleasant and smooth. The staff was very friendly and eager to help. I initially went in to have my glasses cleaned and ended up scheduling a full exam and getting new glasses! Katie was extremely helpful and knowledgeable throughout the entire process. She made sure my out of state insurance was in network for me. She even fixed by VERY broken and crooked frames and replaced the little nose pieces. I have never been more wowed by patient care. Thank you Sunset Wisconsin Vision Team!
Dee Hardrath
5 stars on Google
I am always breaking my frames - so often, it's almost comical. And yet every time I bring in MY mess, these people are fastidious and patient and professional and help me get things sorted and my glasses repaired, or frames replaced, etc. And same when I go in for exams or frame measuring, etc. Very nice group of people, very fast turnarounds and very polite/professional imo, and we've been going there over a decade now.
Rachelle Wharton
5 stars on Google
I received fantastic service at Wisconsin Vision. There were three individuals who went above and beyond to provide me an excellent experience. Amelia, and V and helped me pick glasses that both fit my face and preference. This is something Ive never tried to ask for help for, I did not know what information i was missing. These two were knowledgeable, patient and kind to me! We laughed, even. Blake helped me finish out our transaction on another day and was also patient and knowledgeable in her task, handling what I was making into kind of a high-maintenance bill-pay. All were friendly to me , in spite of my thousand questions! Thank you ladies!
Sean Young
5 stars on Google
Hello! My name is Sean aka "Flamboiant" and my experience with the beautiful ladies at Wisconsin Vision on E. Sunset Dr., Waukesha, WI was a very pleasant one. All the were courteous and helpful too me and I thank them for that. Thank you, ladies(y'all know who y'all are?!) And yea, I look good as hell in my new Versace eyewear don't I? LOL. ✌ out.
Nathan Jessup
5 stars on Google
Vee was awesome and we had such a great time in the process. Someone with definite customer service chops with a personable attitude. Was relatable and not pushy at all. Her fun attitude made going to the eye doctor an awesome experience and made me genuinely enjoy visiting for once.
Charles Bilek
5 stars on Google
I had a good experience with the optician and other store employees. They were intelligent, efficient and helpful.
marksd45
5 stars on Google
I happened to be in town from Pennsylvania and I needed some repairs done to my sunglasses. I walked in and they focused on me like a laser beam. Great service and nice location
Anne Zenner
5 stars on Google
I wanted to say thank you from the bottom of my heart for your caring staff! Twice in the last year, their compassionate care for my 99 year old home bound friend was above and beyond stellar! First time her frame broke, it was repaired free of charge. Second break recently required a new frame and they were able to find her a new frame that fit her prescription lens, with a wonderful discount. She was so upset not thinking her glasses could be fixed, she cried with joy when she got them back. And this was all done in a couple hours! You ladies are amazing, thank you for your kindness.
Judy Kuphall
5 stars on Google
I recently purchased frames at Wisconsin Vision where Autumn lead to me the most perfect frames. She was so sweet and helpful and especially patient with me. I highly recommend Autumn!!
Michael Kowalewski
5 stars on Google
My experience with Wisconsin Vision was outstanding. I was having problems with my vision in my current glasses and they got me in for a re-check promptly. The manager and Dr. were very helpful and were able to correct my vision and remade my glasses. All the employees were very friendly!
Michael Kowalewski
5 stars on Google
My experience with Wisconsin Vision was outstanding. I was having problems with my vision in my current glasses and they got me in for a re-check promptly. The manager and Dr. Were very helpful and were able to correct my vision and remade my glasses. All the employees were very friendly!
kathrina roffers
5 stars on Google
As soon as I walked into the building Victoria greeted me with a warm smile. She was calm and friendly and made me feel very comfortable. She was quick and efficient with my paperwork and helped me update my information. She answered all of my questions. Which I appreciate since I have anxiety when it comes to doctor offices. I was called back quick and everything went very smooth! Victoria also wiped down all the surfaces I was about to touch and after, which made me feel like this clinic is very cleanly. I ordered a year supply of contacts and Victoria made my day when she said they could ship them directly to my house! I found the experience to be painless and the Dr. was super friendly and informative. Will be coming back!!
Leve Stibbey
5 stars on Google
Very happy with the service
Kathy Heinrichs
5 stars on Google
Everyone is very friendly and helpful. The manager (Derek) has an eye for choosing the correct glasses for you so you look your best. I'm very happy with the service I received and will always return to this store.
Zack
5 stars on Google
Helpful and friendly