In-store telehealth eye exams

What to expect during your digital eye exam

1. New Patient info & history

   You will be asked to fill out your information over a device (tablet, laptop, or desktop). The intake will include medical history, ocular health, allergies, insurance coverage, etc. You are then assigned to a technician and Optometrist for the eye exam (if not specified, the first available technician and Optometrist will be assigned).

2. Pretesting

   Your local technician will be able to describe what each test is and why it’s important.

   Pretesting involves a number of vision tests including: 

   • Autorefraction - Used to get an estimate of your eyeglass prescription.
   • Ancillary Test - Captures videos of pupil, cover/uncover, and extraocular muscle to see pupil reaction and eye muscle movement.
   • Non-Contact Tonometry - Measures fluid pressure in your eye to detect glaucoma.
   • Retinal Imaging - Takes detailed images of the back of the eye/retina, and allows you to see the overall health of your eye. It detects and monitors glaucoma, macular degeneration, and high blood pressure.
   • Anterior Segment Video - Examines the structures at the front of the eyes (cornea, conjunctiva, lens, lid margin, etc.) using a video slit lamp to detect eye disease.
   • Lensometry - Verifies the prescription of current eyeglasses to determine how your vision has changed.

   These tests are used to produce high-definition images of your eyes to help your on-screen Optometrist provide the optimal prescription for you. After prescreening, you will be escorted to an exam chair in the office to wait for the virtual eye exam.

3. Subjective refraction

   When the appointment begins, your technician will talk you through each step and help set up the phoropter head (refractor) for subjective refraction. This determines the refractive correction you need in the form of glasses or contact lenses. Once your technician concludes the appointment, you are moved into a queue to wait for an Optometrist.

4. Exam result review & analysis

   Data received from the pre-tests and subjective refraction is then reviewed by your Optometrist. Your Optometrist will go over ocular health, verification, and evaluation of test results, then answer questions. Your Optometrist can also request additional tests and control the phoropter to refine the refraction. Once the evaluation is completed, your Optometrist will issue a prescription, if necessary. If we observe any conditions we are unable to treat, we will refer you to an appropriate doctor who can help.

5. Prescription

   Accurate eyeglass and/or contact lens prescriptions are immediately printed by your local technician and given to you. Your local technician will then guide you into the store to purchase prescription eyewear or contact lenses.