Masks required in doctor’s room regardless of vaccine status

Read the latest reviews from our patients in the Grafton area.

Wisconsin Vision Grafton Google MapsWisconsin Vision Grafton Google Maps 1260 N Port Washington Rd, Grafton, WI 53024
Insurance Accepted CareCredit Accepted
**Due to staffing shortages, our store hours are subject to change. We apologize for any inconvenience.** Looking for a job? We're Hiring!
Store hours
Monday 9am - 6pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 3pm
Sunday Closed





In-store telehealth exams Now available at Grafton Wisconsin Vision!

Google reviews of Wisconsin Vision in Grafton

Already a fan of Grafton's best eye care provider? Leave us a review of your own!

May 26, 2022
Brian Nutten
5 stars on Google
My experience at Wisconsin Vision was phenomenal. I was hesitant to do to telehealth exam at first since it was so new. All my concerns were eased as the optician (Jasmine) demonstrated impressive knowledge and skill using the precision instruments. Then the Dr. reviewed the results and assured me that there were no new issues. Jasmine was also very patient with me as I tried on many different frames to find the perfect ones. She even looked up and found insurance that I didn't know I had from my new job. What a relief to have sweet new glasses and know my eye heath is good without breaking the bank.
May 15, 2022
Brady Wilcox
5 stars on Google
Wisconsin vision was very clean and updated, and had a large selection of frames. Although I didn't need any glasses or contacts, Jasmine helped make a thorough eye exam quick and cordial. Overall I was very satisfied with my visit to Wisconsin Vision
May 7, 2022
Carrie Curasi
5 stars on Google
Great Service. Jasmine was fantastic! She is patient, very kind and so knowledgeable! Thank you so much Jasmine and all the Dr.'s!
Apr 1, 2022
Mario Valdes
5 stars on Google
First time visit, I was very impressed the store was clean the help (Jasmine and Brandy) was very professional helpful and respectful. I have recommended Wisconsin Vision to family and friends, and I will continue to use this location. Thank you, Jasmine and Brandy
Mar 21, 2022
Pam Schultz
5 stars on Google
Brandy and the team at the Grafton location were incredibly helpful picking out glasses for me. Brandy also did a fantastic job of explaining the process and costs of the various items. Everyone was so pleasant! Dr Flagel was very friendly and professional
Mar 16, 2022
Cheryl Ross
5 stars on Google
Had an excellent experience ordering glasses and sunglasses with Jasmine! Highly recommend.
Mar 10, 2022
James Runge
5 stars on Google
I went to Wisconsin Vision, Grafton after going elsewhere the last couple of times. Jasmine was very professional and helpful, and assisted me looking for frames which would be suitable for me. Jasmine verified my insurance and went through all the options there were available for means helped to make a decision on my glasses.
Feb 28, 2022
Steve Kamke
5 stars on Google
Great staff and doctor. All are very friendly and knowledgeable, highly recommended
Feb 27, 2022
Darryl Hart
5 stars on Google
The friendly and knowledgeable service at all points in the process were amazing! From the exam, to selecting glasses to picking them up and getting them fitted. I appreciate the personalized service and options shared. Highly recommend.
Feb 17, 2022
Jennifer Osmundson
4 stars on Google
Jasmine was very helpful and took time to verify my insurance and give me all my options— glasses are quite the investment these days and she was understanding this. I also told her what kind of frames I was looking for and she pulled a bunch for me while in my exam to help save me time!
Dec 1, 2021
Mary Waldheim
5 stars on Google
I had an absolutely outstanding experience when I last visited W.V. in Grafton. I won't go into a long explanation and will just say that the problem that I was having with my glasses was not an easy fix and I was in the store for the better part of an hour. The customer service that I received from both Brandy and Natalie was truly unparalleled and exceptional. Their teamwork was great and they were determined that I was not going to leave without the problem being fixed which it was. Natalie and Brandy were both extremely personable and fun! I have never visited a store that, upon leaving, left me wishing that I had the employees for friends. I also believe that the leadership(Cindy/manager) of the store set the whole tone and that it is reflected in the store's atmosphere, employee attitude, and the outstanding customer service I received. Mary
Nov 18, 2021
Ann Brown
5 stars on Google
My husband and I both were having problems with our vision with less than a year on our current glasses. Booked easy exams online. Thorough exam and LOTS of selection for glasses. He got his coveted HD lenses and I found 2 I love. Glasses came within a week and everyone was so helpful. Thank you Brandy and Natalie.
May 12, 2021
Sandy Sue
5 stars on Google
Had a good experience. The Dr. was so kind and soft spoken. I was also impressed with the current manager, Jacob. He explained everything quite thoroughly and takes pride in what he does.
Apr 30, 2021
robert vincent
5 stars on Google
My wife and I had never been in a Wisconsin Vision before, but after walking in we were both impressed how open, clean , and respectful every one is. We asked Miss Cindy if our insurance is accepted, and she said yes, so we made the appointment for new eye glasses , and my new contacts. When we came back for our appointment , again we were treated very nicely and again impressed how clean and friendly the staff is. After our appointment my wife and I sat in our car and discussed how great the Doctor Falter was being so thorough with our eye exams , and the staff so wonderful. Our thanks to Dr. Falter, Mr. Jacob , Cindy, and all the staff...
Apr 14, 2021
Caitlyn Bruss
5 stars on Google
We had to wait a long time, but they were very polite and explained why. The rest of their service was remarkable, and they also answered all of our questions once they were able to work with us. Shawna was very patient and gave us all of the information needed.
Mar 11, 2021
Mike Bourquin
5 stars on Google
Great experience. Arrived early to fill out forms. They informed me the doctor was running behind and they would get to me as soon as possible (this was about 10 minutes past my scheduled time). The doctor explained every step and asked if I had questions all along the way. He absolutely nailed my prescription and compared it to my current glasses. Afterward, a technician went over all my options, telling me what portion of each covered by my insurance. I chose most of the extras (I wear my glasses all day everyday), but not all of them. At no time did I feel any pressure to purchase options, or even the protection plans. All she did was make sure I was informed. I'll be back the next time I need new glasses.
Feb 22, 2021
Dawn Henning-Lederer
5 stars on Google
I came into Wisconsin Vision very worried about getting contacts for the first time ever. As I entered the store I was welcomed by a new young lady who was very friendly and I let her know about my appointment. I believe her name was Shawna - and I was very lucky she was the one who helped me with my contacts. With her experience and focus on me I am so thankful she was there. She let me know if I ever have any questions to please call them , and they are always there to help. That was very reassuring. She is a wonderful new addition, please keep her. She will keep me as a repeat customer for future appointments ( and my family) .
Jan 27, 2021
5 stars on Google
If it wasn't for Jami, I wouldn't come back here. I know that sounds harsh. However here is it is. I came into the store with a prescription from my eye doctor who is not with Wisconsin Vision. I picked out some frames that I realized later would not work due to them not being full frame. Jami stopped the lab from making those so that I could pick out a new pair with a full frame which I did. This was before Christmas in 2020. At the time of picking out different frames, I was told I didn't need to have my eyes remeasured as they had the measurements from the first time. Those glasses came in and they were slightly off. I brought them back and was told by the staff working that night that I needed up to two weeks to adjust. Even though I said my vision was constantly slightly out of focus. I left feeling a bit dismissed and tried to give them another go. After not being able too, I brought them back again. This time Jami took care of me, she measured my old pair and the new pair. Her knowledge is impeccable and knew exactly what the problem was. She put down the new measurements and sent them back in. When I picked them up today, they were perfect. I'm very thankful this store has Jami as the manager or I would still be having problems with these glasses.
Jan 9, 2021
5 stars on Google
I had just received my new glasses this week. At first they seemed good but then I had problems with progressive portion of the intermediate part of the lens. I brought them back in today, and the staff took the time to look at my old glasses, measure and fit the new pair and explain the issue. The issue being my old pair didn't have as deep of lenses. As they worked with me and adjusted the new pair they let me know where my focal points were. I was treated well here and will be coming back in the future for my glasses needs.
Jan 2, 2021
Courtney Nunez
5 stars on Google
Wisconsin Vision has given me the best vision exam I’ve had in a long time! The doctor was knowledgeable and took her time with me. The techs, especially Jami was so sweet and friendly. I haven’t had someone help me that was so attentive and cued into what I was looking for. I highly recommend checking this place out.
Sep 24, 2020
solex ozco
5 stars on Google
Clean store, really nice staff. Excellent manager. Great selection and fair prices. Social distancing and sanitization was practiced efficiently and consistently including taking our temps, masks, distanced seating area and sanitization of all tried on frames, etc.
Sep 18, 2020
Brian Beltran
5 stars on Google
First time going to this place. And Jami was a pleasure to work with. She worked her best with me and my insurance. The doctor was patient and very thorough with my exam. Would definitely recommend this establishment to anyone.
Sep 18, 2020
Anna Merrill
5 stars on Google
Jami was the absolute best to work with! Very pleasant and insanely knowledgeable about everything that I has questions about. She also helped figure out how to get the most for my money with my insurance. I will definitely be back anytime I need glasses.
Jan 11, 2020
Dan Cehanovich
5 stars on Google
The staff and the doctor were excellent. We added out insurance in advance and they made a courtesy call to let us know what our insurance covered and what our costs would be. That was very helpful. The exam was for my ten year old son, that never had glasses. The doctor was sweet very funny, and worked very well making my son comfortable. Highly recommend this location.
Jun 6, 2019
Peggy Kamke
5 stars on Google
Five star excellent customer service! Jami and the team have gone above and beyond to ensure that we are completely satisfied with our new glasses! They are the best!
Aug 31, 2018
5 stars on Google
I have been going here for four years. The staff is absolutely fantastic. I would not hesitate to recommend this place. I have been to other locations (ahem, Meno. Falls), but they don’t compare to Grafton as far as timeliness and customer service. They have great glasses styles. I have purchased Ray Ban and Calvin Klein glasses here.
Aug 27, 2017
Isabel P
5 stars on Google
I went to Wisconsin Vision and they told me to bring my old glasses and contact box so they could start off of my current prescription. They adjust my prescription slightly. They ordered my new contacts and said they would take 7-10 days. The woman that helped me was quick and helpful. I ordered new glasses as well that I got for 50 percent off with some deal they were running and they said they would take 2 weeks. My glasses were ready in 2 days and my contacts came in the mail within 3 days!! So awesome. I had no problems there. I love my new glasses
Jul 1, 2017
Britt M.
4 stars on Google
We've gone here for several years, myself most recently. Do not seem to ever have any negative experiences, especially like the ones I've read. Been fairly happy. They don't try to talk you into what you do not need or pressure you.
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