Read the latest reviews from our patients in the Franklin area.
Google reviews of Wisconsin Vision in Franklin
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The staff and Doctor at this location is awesome. They went above and beyond in service for me when I experienced a major contact/glasses issues. Thank you soooooo much.
I’m from Minneapolis and was in Franklin WI to attend an all-important wedding shower for my son and his fiancé. I’m writing to extend a huge thank you to one of your employees who literally saved my weekend. I wear contacts to protect my eye from occasional ingrown eyelashes, and, of course, on this weekend, I was surprised by a particularly painful one — and I’d forgotten to pack any contacts. While your doctor didn’t have an appointment time to pull the wayward lash, your kind employee did give me 3 lenses from your trial supply and let me insert one in your contact lens fitting room. I felt dramatically better immediately, going from wondering how I’d manage the 6-hour drive to joyfully celebrating my son’s upcoming marriage. I didn’t catch her name but she and your clinic gave me back that special weekend. Thank you!
I stopped here over a month ago in search of frames. Michelle helped me find some I liked, but I wanted to continue looking in case I found something I liked better. A couple of weeks later I found some at a place that is a preferred provider for my insurance so I ordered glasses there. When I picked them up, there was clearly something wrong with the prescription. I ended up returning these and went back to Wisconsin Vision. Michelle remembered me and helped me to find the frames I’d looked at several weeks ago. I ordered the glasses and got them yesterday. They are perfect. As the optician was working with me, Michelle came over and asked if I liked them. A good product with good customer service: rare today.
Awsome mgt.very helpful.mgr very caring for my needs.went out of her way to help me.
I had awesome care from everyone the moment I walked in the door. One person that stood out was Michelle!!! She was caring, professional and treated me like she would treat a friend. From helping me pick out glasses,( and being very honest with her opinion) to helping me with payment alternatives and and going over every little detail all with a smile and genuine concern for my satisfaction!!! Mary also was a gem. She was interrupted often because of questions I had and was not hesitant or upset at anytime. Because of Michelle this will be my go to place from now on for my eye care and glasses!!!!! Michelle is the best of the best!!!!
Trevor was super helpful and very understanding, he made my visit more comfortable. Give that man a raise
This was my first time at the Franklin location. I was thoroughly impressed by the hospitality. The Dr. was nice and down to earth when explaining my eye scan results. Michele was super helpful while I was picking out frames. Would rate 10/10 but this site only allows 5 stars. P. S. Michele. . . (nobody saw that)
I had my exam done today and had a wonderful experience! The staff was very knowledgeable and polite. My exam was done by Dr. Dalecky and he was so nice and professional. I also worked with Michele and she did a great job informing me of my insurance benefits and what I pay out of pocket. All in all, I recommend going to this location!
I am so grateful for the kindness and the help from Mary, the manager!! I feel like she really wants customers to be satisfied with their purchase!! She went out of her way to help me...can not recommend any place better to get your glasses!!
Mary G. is absolutely outstanding. I needed a new pair of sunglasses and she was so knowledgeable about the type of frame that would work best as well as assisting with the style. Then she explained the different lenses and recommended one for me. After I received my glasses, she adjusted them. I have NEVER had such friendly customer service as well as someone who explained so much about the different types of lenses. I walked out wearing my new sunglasses and they are absolutely perfect. In January I'll be returning to purchase a new pair of daily glasses. My sunglasses are better than my regular daily glasses. Hats off to Mary! Thanks so much for your assistance. You are truly a great asset to Wisconsin Vision. Darlene
Hi I'm Valerie & I just wanted to give associate Mary G. a bigs shout out. She was so helpful & patient. She spent the time needed in helping me pick out the perfect glasses & sun glasses. From fitting my face to details like centering my eyes within the frame to how the different styles worked with my hair, skin & eyebrows. She explained all the options for my lenses with clarity. She went above & beyond. Thanks Mary.
I have not had great experiences with eye doctors, but this Wisconsin Vision was great! Lauren, checked me and was friendly and helpful. The eye doctor was quick and efficient. As well as kind and explained everything. After the exam, Lauren made ordering contacts so easy! Making sure to get me the best deal. I will definitely be back.
I don't know why I always shop around at other places when I'm looking for new glasses knowing I'll end up at Wisconsin Vision. Great customer service, wonderful selection, and my frames always arrive quickly!
Wow!! The quality and speed of getting new glasses was amazing! Sara and her team were fantastic... never have I had bi focal as comfortable to look through as these!
Mark The Shark
Went in for a complete eye exam and was assured by the Doc I wasn't going blind. Very helpful sales. Left a few dollars lighter in the wallet for a great pair of specs.
Just went here today. Super friendly people and very decent price wise. They helped me pick my glasses.