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Google reviews of Wisconsin Vision in Madison
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I called and spoke with Mellony (sorry if I misspelled name), and I am pleasantly surprised with the professionalism and transparency that she showed. When I called elsewhere in the area to shop for lens & coating prices, all I got were shady run-around and scarily robot-like answers that didn't actually tell me much or seemed like a sales pitch to get people to buy more. In contrast, this rep spoke with clarity and addressed my questions with exact dollar figures and did not hesitate when I asked about my insurance discount program. This is the type of simplicity and honesty everyone should favor. I'll update when I go in to shop around for frame, but I am definitely liking the interaction with them so far!
Update: We were contacted by Wisconsin Vision. They sent our glasses to the lab where scratches were examined. They then decided to replace them for us free of charge. I will change the rating because of their good customer service. Original post: We have had a bad experience with Wisconsin Vision lately. Three of our family members wear eyeglasses, I do for 30+ years, my wife for 20+ years and our kiddo for a few years now. First of all, glass gets easily scratched although we take very well care of our eyeglasses and we ordered them with scratch resistance. Now, because of the scratches we both had and b/c I had Iritis that made my prescription different, we need to get new pairs. Insurance won't cover them as we had them recently done and Wisconsin Vision won't offer more than 20% discount on the original price. 20%, really..that's all? this will bring the cost of two pairs of glasses (without frames) up above $650. I checked with other providers who said would do them for free if were done at their stores in the first place
Had an ear stem break on a pair of Oakley sun glass frames while visiting from out of state. After calling and visiting a number of west side places who either couldn’t or wouldn’t attempt to repair them, these guys stepped up. Placed a screw in minutes and didn’t even charge for it. Was able to enjoy the rest of my trip without worry. Excellent customer service!
I needed a pair of prescription sunglasses that I could use while driving for Uber...they worked with me to develop something that gave me great distance vision, but also vision to easily ready my stationary phone screen which is further than a regular reader.distance. Simply Outstanding!!! Dr. Linda and Shawn did a great job working with me. The glasses are the most comfortable pair I have ever worn.
I have never owned a pair of glasses that didn't come from Wisconsin Vision. What got me started was the discounts for union employees. What keeps me coming back is the good prices and great service from the opticians and the optometrist. They are extremely competent and generous with their time. When I need my frames adjusted, they take the time to make sure that everything is perfect. I wish there was more reason to visit Wisconsin Vision so that I could hang out with these kind, friendly people.