A management position at Wisconsin Vision requires excellent customer service skills, managing employees and a great attention to details. Knowledge of major eyewear brands and trends is also a bonus.
Full time and part time job openings available immediately.
Convenient location on 5725 75th St. in Kenosha. We draw team members from Kenosha County from places like Pleasant Prairie, Racine, Somers, Whitewater, Fort Atkinson and the surrounding communities.
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Role: CENTER MANAGER
Reports to: DISTRICT SUPERVISOR
Overview
Build a secure a safe, supportive and motivating working environment which encourages innovation and commitment. Create exceptional value in the lives of our customers by delivering spectacular customer service. Ensure enthusiastically satisfied patients by performing and overseeing implementation of corporate processes and values. This is a salaried position with additional bonuses and commission. Schedule varies Monday-Saturday, 40-45 hours/week on average.
MAJOR DUTIES AND RESPONSIBILITIES
Fosters a positive and successful working environment, creating partnerships with opticians(retail staff) and optometrists (doctor).
Manages scheduling, staffing and hiring of team members.
Coach, train, and when necessary, address opportunities for improvement and implement development plans. Delivers clear, motivating, and constructive feedback.
Maintain store professionalism, organization, and cleanliness according to company standards.
Satisfactorily resolve patient issues, combining customer service skills, leadership, confidence, and optical knowledge to ensure a positive, timely, and effective solution.
Meet individual goals and lead store to meet center and company goals.
Monitors sales reports and data tools to ensure goals are met.
Perform administrative leadership duties such as timecard approval, scheduling, and employee paperwork, all while maintaining the utmost professionalism and confidence.
Provide a spectacular sales experience for all patients.
REQUIRED SKILLS
Experience managing busy retail or healthcare office
Strong communicator and listener
Strong oral and written communication skills
Strong computer skills (MS Office Suite)
Strong negotiating and influencing skills
Awareness of current fashion trends
Strong inter-personal skills (friendly, caring, patient and enthusiastic)
Sales and problem-solving skills
Organizational skills
Strong Leadership skills
Sound judgment and decision making
Ability to multitask and manage multiple situations at once
PREFERRED SKILLS
Knowledge of current optical theory and practices.