Google reviews of Wisconsin Vision in Janesville
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Susan Fassbender
5 stars on Google
I got new frames for my glasses which are progressive no line bifocals. They were fitted. I read the reading card I was given to see if I was able to read it correctly. I felt it was fine. I went home and worked with the fitting. Still not able to look thru them properly I went back to Wisconsin Vision. I had Mel assist me. I was telling Mel H. about the difficulties I was having. Mel just listened to everything I said. Mel worked on them for about 30 mins. Each time I tried them it got better. At last it seemed I had a perfect fit. Mel called me and asked how I was doing with the glasses. I told her “perfect!” Mel should be appreciated for her dedication and her professionalism. I’m glad she is there!
gary cox
5 stars on Google
My name is Gary. I recently had Mel H. help with picking out my glasses out and came in 11/20 for my fitting. Mel demonstrated the following skill sets: empathy, compassion, product knowledge, confidence and great communication skills. Mel has all the skills and with her own personal touch. I am retired and was a manager. I have hired thousands of "employees." I would have hired Mel in a heartbeat. I would also like this review to go into her employee file, if possible. Reason being it can help with her annual review. Mel, thank you so much for helping me out. You are outstanding. "Happy Thanksgiving to you and your family."
Lisa Ploof
5 stars on Google
Thank you Mel for all your help with my glasses. They are the best pair I have had in at least 15 years. I can see perfect with them. Thank you!!!
David Jaworski
5 stars on Google
First and foremost, Amber was phenomenal! Her customer service was superb. She greeted us upon entry to the store, was knowledgeable and honest about styles. Amber's professionalism was above and beyond that of the rest of the staff. While we were in the store we witnessed the store manager fail to greet a customer and instead interrupted our guest experience by asking Amber to greet them instead. Another co-worker interrupted Amber while she was speaking with me to ask her to do something else too! Amber remained professional, polite, and productive throughout these negative coworker experiences. The selection here for men's frames was definitely the biggest in town. The selection for women's was the most diverse. I'm am rating 5 stars based on our experience with Amber! Some of the other staff should take more of her excellence!
Steve Stacey
5 stars on Google
Brought my glasses in for a broken nose pad. Amanda replaced both pads, cleaned and adjusted the frame to fit better. Couldn't be happier. Thank you for the great service!
Ryan Glissendorf
5 stars on Google
Went in to get my glasses adjusted. Serenity was awesome (all the girls were) she took the time to make multiple adjustments and made sure they fit perfect.
David Welsh
5 stars on Google
My experience could not have been better. Mel was great at finding glasses that fit me properly and would work best for my prescription and the work I do. The glasses were ready in just a couple of days and I got a call to pick them up. I got a different style of glasses and wasn't sure about how I wanted them to fit. After some trial and error on my part, and 3 visits back for adjustments, I think I have the perfect fit. Everyone was extremely friendly and patient to help me get to where I am now very comfortable with my new glasses. Thank you Wisconsin Vision crew. I would give you my highest recommendation.
Aaron O'Reilly
5 stars on Google
I had a terrible afternoon breaking both my phone and my glasses in one fell swoop. I arrived at Wisconsin Vision to use the one time lens and frame replacement that I chose with the initial purchase. Serenity not only has an amazing name but her professionalism and knowl6is second to none. Not only was I able to get a eplacement order placed but additionally purchased a new pair for work with a slightly different progressive setup which is better for computing. Serenity made suggestions, answered all my questions all the while multitasking answer the phone and questions from colleges. Not once did I ever feel neglected. This is my second experience at this establishment and both were absolutely top notch. Thank you Serenity for helping me with my glasses and making me laugh which took my afternoon from frustration to fantastic. Well done!!!
Jose Patino
5 stars on Google
Kim and Carrie did a fantastic job adjusting my glasses. Thank you very much.
Randy Hynek
5 stars on Google
Very friendly and helpful people. Very thorough vision test and care about you. Highly recommend.
Jeff Adee
5 stars on Google
Busted my glasses...bad. Heading to Canada fishing with no time to order a new pair. Melissa went WAY above and beyond to take care of me. She explored multiple possible solutions in an attempt help me. And then she channeled her inner MacGiver and used spit and grit to fix my glasses. She is a fantastic employee and WV is lucky to have her.
Julie Flister
5 stars on Google
Excellent service by the entire staff!
Erin Haugom
5 stars on Google
After a year of vision problems, Dr. Brito listened to me and was able to provide me with a prescription that instantly changed my vision in a positive direction. I can now see clearly no matter if I'm on the computer, reading, driving, etc. It was a complete game changer and I couldn't be happier!
Mikhayla Luttropp
5 stars on Google
Jacob and Kim where great helpers to find my perfect new glasses! Wonderful place, very helpful staff! Always will recommend to everyone!!
B C
5 stars on Google
Dr. Christianson was very professional. He explained each test and what was needed for corrections. Jake was great, helping me pick out the frames.
Kim Hanson
5 stars on Google
200% better then the previous glasses place we visited. They explained everything to a tea
Lost Wolf
5 stars on Google
200% better then the previous glasses place we visited. They explained everything to a tea.
Kerri Christensen
5 stars on Google
I had my appointment at the Janesville location on 8/17 and was helped by Abbey. She was amazing!! She took time to help me pick out frames and choose some she thought I would like. After my exam (which was very thorough - the doctor helped to explain what was going on with my eyes and was very patient and helpful), she helped with my order and made sure I was 100% satisfied with what I was getting. She was easy to talk to, very pleasant and I really enjoyed my experience! Thank you Abbey and Wisconsin Vision!
Marie Mertes
5 stars on Google
Great customer service with Abby! Helped us find the perfect frames for my fiancé.
john wilcox
5 stars on Google
I really enjoyed my appointment today! Doctor C has always been superb. I should say I'm a little bias because he is a Indiana U. grad like me. Abbey O was fantastic! Engaging & pleasant are two of her attributes I picked up immediately. She was a good find for your organization. Thanks John Wilcox
Lori Frohmader
5 stars on Google
I have been going to the Janesville location for years and have seen staffing changes. Pam and Crissy have been absolutely AMAZING. They both take the time with me and are very professional, kind and caring. Nothing compares to the years of experience adjusting and helping with my glasses. They are thourough and patient checking the fit and can help with any issues to help me see correctly. They also know who I am when I come into Wisconsin Vision and that is excellent customer service. AWESOME team members!!!!
denise everson
5 stars on Google
Besides the needed clean and using CDC protocols, I found not only glasses to fit all tastes and budgets but I also found something even more rare these days. Abby waited on me and could not have been more helpful and she actually seemed to like her job. I have been here before, I returned and plan to check it out for future purchases. Good job Abby!
Diane Kosharek
5 stars on Google
I have had the pleasure of having Pam assist me with all of my needs at Wisconsin Vision for years at the Janesville location. She is professional, knowledgeable, and has the experience and expertise that makes her an asset to the company. She is willing to spend the extra time to ensure I am happy with my vision choices and works hard to ensure that I have the best care.
Joyce Snyder
5 stars on Google
I just walked in and asked the lovely ladies if they could possibly tighten the arms of my stretched out sunglasses, without a blink Lisa gave Krissy my glasses , in minutes they were done !!! Absolutely fabulous service and those two ladies are the best!!!!
JESSICA LENARTOWSKI
5 stars on Google
From accommodation to customer service, WI Vision went above and beyond. I broke my glasses yesterday....not only did they squeeze me in but she replaced my frames! Everyone is extremely friendly, the doctor understood this unforseen event and made it happen! I was very impressed from start to finish!
Brandi
5 stars on Google
Krissy provided excellent customer service and was super friendly! Made me feel right at home. I'm also super grateful for them being so diligent about COVID protocol! Got some really cute cat eyeglasses here and I love rocking them!
B
5 stars on Google
Krissy provided excellent customer service and was super friendly! Made me feel right at home. I'm also super grateful for them being so diligent about COVID protocol! Got some really cute cat eyeglasses here and I love rocking them!
Dixie Beaster
5 stars on Google
I want to thank Carrie for going above and beyond to accommodate me. I have always had a great experience when I go to the Janesville clinic. The Doctor was very honest and helpful. I highly recommend this clinic.
Mary Tellefson
5 stars on Google
Once in a while you come across an employee who gives such great service you just need to give them a shout-out. Optician, Pam, at the Janesville store went above and beyond, in a professional and friendly manner. She took care of me. Thanks, Pam! You should get a raise!
Jennifer Chellevold
5 stars on Google
I’ve been going to Wisconsin Vision in Janesville for many years and it never disappoints. Big thank you to Chrissy and Dr. Christianson for taking extra time to help me out and then following up with me. Everyone there is amazing!
Kathryn D
5 stars on Google
Love Wisconsin Vision! Every appointment is always a positive experience. All of the staff are very friendly & knowledgeable. Today, I had the pleasure of working with Dr. Forsythe & Jake. Jake’s amazing interpersonal skills & customer service made the process of choosing new frames fun! Looking forward to my next visit & working with the awesome staff at Janesville’s Wisconsin Vision.
Kristin Dubanowich
5 stars on Google
Every visit I have at Wisconsin Vision is always a positive experience. Pam and Melissa are always so kind and answer any/every questions I have. Today, 12/4/20, Jake helped me order contacts and chose a new pair of glasses. He went above and beyond to explain products, to explain what I was paying for, and even giving me honest feedback when choosing new frames. He has great customer service and was very knowledgeable! Would love to be able to work with him every time I am there!
Kris Seeley
5 stars on Google
Very happy with the janesville wisconsin store. Store is clean, doing a great job during covid times. Staff is very kind & knowledgeable. Jake is so caring and patient....
Debbie Bowling
5 stars on Google
Had a really nice eye dr and didn't push to get me in and out real fast to go to the next patient.
A Google User
5 stars on Google
Had a really nice eye dr and didn't push to get me in and out real fast to go to the next patient.
A Google User
5 stars on Google
Had a great experience and would highly recommend. It was really nice to meet with the ophthalmologist in person and work with very friendly/patient staff to pick out our glasses! Highly recommend.
Cristin Goetzka
5 stars on Google
Had a great experience and would highly recommend. It was really nice to meet with the ophthalmologist in person and work with very friendly/patient staff to pick out our glasses! Highly recommend.
P Jung
5 stars on Google
Jake was amazing. He was so knowledgeable, patient and understanding. My husband was having trouble with his new glasses and he found the perfect solution.
A Google User
5 stars on Google
Jake was amazing. He was so knowledgeable, patient and understanding. My husband was having trouble with his new glasses and he found the perfect solution.
William Motzel
5 stars on Google
On vacation, my glasses took a digger. I walked in on a Saturday and they made them like new in about two minutes, and didn't charge me a dime. THANK YOU!